Specialist Interface Guide

What you see when talking to a responder

Peer Specialist Interface

CONFIDENTIAL SESSION - Screenshots, recordings, or sharing prohibited

Support Session

Connected

Hi, I'm here to support you. What's on your mind today?

I've been having a really tough time after this last call...

Messages are not recorded and will be deleted when the session ends

Critical

Duty to Act Protocol

Mandatory reporting for imminent harm situations

Urgent

Emergency Alert

Notify all admins via SMS immediately

Review

Flag for Review

Mark complex cases for admin discussion

Tools

Quick Responses & Resources

Pre-written messages and crisis resource recommendations

Keeper Interface

Support Session

Connected

Hey, I'm here to listen. What's going on?

Thanks for being there. I just need someone to talk to...

Escalation

Request Peer Specialist

Add certified specialist to conversation (requires responder approval)

Resources

Crisis Resources

Access national and local crisis hotlines

Key Differences

Peer Specialist (Certified)

  • ✓ Duty to Act Protocol access
  • ✓ Emergency Alert to admins
  • ✓ Flag sessions for review
  • ✓ Quick response templates
  • ✓ Resource recommendation tools
  • ✓ Advanced crisis intervention training

Keeper (Peer Support)

  • ✓ Request Peer Specialist escalation
  • ✓ Crisis resources access
  • ✓ Basic peer support training
  • ✓ Fellow first responder perspective
  • ⊘ No duty to act protocol
  • ⊘ Cannot send emergency alerts
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