SMS Opt-In Policy

Brother's Keeper LLC — Last Updated April 2026

Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See full details below.

1. Brand & Program Identification

Brand: Brother's Keeper LLC
Program: Administrator Duty-to-Act Safety Alert System
Contact: brotherskeeper2026@outlook.com

Brother's Keeper LLC operates a peer support platform for first responders (law enforcement, fire, EMS, corrections, dispatch). When a licensed Peer Specialist or Keeper activates a Duty to Act safety protocol during a support session, registered administrators receive an urgent SMS notification so they can take immediate action.

2. How Consent Is Collected

Consent is collected exclusively from administrators of the Brother's Keeper platform — never from end-users seeking support. No consent is collected via keyword/text-in, verbal script, paper form, or QR code. All consent is web-based and explicit.

Method 1 — Admin Invitation Acceptance (Web)

When a new administrator accepts their invitation to join the Brother's Keeper platform at https://brothers-keeper.app/AdminSetup, they are presented with an explicit SMS consent checkbox before completing setup. The checkbox reads:

"I consent to receive SMS alerts — I agree to receive urgent safety alert text messages from Brother's Keeper LLC when Duty to Act protocols are activated. These are transactional safety alerts, not marketing messages. Message & data rates may apply. You can opt-out at any time by replying STOP or via account settings. Reply HELP for support."

The "Accept Admin Invitation" button is disabled until this checkbox is checked. No SMS will ever be sent to an administrator who has not actively checked this box.

Method 2 — Admin Dashboard Account Settings (Web)

Existing administrators can manage their SMS consent at any time through the Admin Dashboard → Account Settings page at https://brothers-keeper.app/AdminDashboard. They enter a phone number and must check an SMS consent checkbox before saving. Unchecking the box removes them from the alert list immediately.

All consent records include: timestamp, user ID, IP address (where available), and the exact consent language displayed at time of opt-in.

3. Message Frequency

Message frequency varies based on safety events. Administrators only receive SMS messages when a Duty to Act protocol is activated by a Peer Specialist or Keeper during an active support session. This is not a recurring or scheduled messaging program.

Typical volume: 0–5 messages per month per administrator. Volume may be higher during periods of increased platform activity.

4. Message Content Examples

All messages include the brand name and contain only safety-critical content:

  • "Brother's Keeper ALERT: Duty to Act protocol activated. Session ID: [XXX]. Immediate admin review required. Log in at brothers-keeper.app. Reply STOP to opt out."
  • "Brother's Keeper: No peer specialists are currently available to support a waiting responder. Admin assistance needed. Reply STOP to opt out."

Messages are never promotional or marketing in nature. Brother's Keeper LLC does not send advertisements, promotions, or non-safety content via SMS.

5. How to Opt Out (STOP)

You may opt out at any time using any of the following methods:

  • Reply STOP to any message you receive. You will receive one final confirmation and no further messages will be sent.
  • Remove your phone number in the Admin Dashboard → Account Settings page.
  • Email brotherskeeper2026@outlook.com with your opt-out request.

After opting out, you will receive one final confirmation SMS: "Brother's Keeper: You have been unsubscribed. No further messages will be sent. Reply HELP for help."

6. Help

Reply HELP to any message for assistance. You will receive: "Brother's Keeper Help: Safety alert system for admins. brotherskeeper2026@outlook.com | Reply STOP to unsubscribe."

You may also contact us at brotherskeeper2026@outlook.com.

7. Message and Data Rates

Message and data rates may apply. Brother's Keeper LLC does not charge for SMS messages. Standard message and data rates from your mobile carrier may apply.

8. Supported Carriers

Supported carriers include AT&T, Verizon, T-Mobile, and most major US carriers. Carrier coverage may vary. Brother's Keeper LLC is not liable for delayed or undelivered messages.

9. Privacy & Data Use

Phone numbers collected for SMS alerts are used solely to send Duty to Act safety notifications to registered administrators. Phone numbers are never sold, shared with third parties for marketing purposes, or used outside the scope of the safety alert program.

View our full Privacy Policy for complete information on how we collect, store, and protect your data.

10. Terms of Service

Use of the SMS alert system is subject to our Terms of Service.

11. Contact

Brother's Keeper LLC
Email: brotherskeeper2026@outlook.com
Website: https://brothers-keeper.app

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