Admin Guide

Inviting New Peers

1. Go to "Peer Invitations" tab in admin dashboard
2. Enter peer's email address
3. Click "Send Invitation" - they'll receive setup instructions
4. Invitation expires in 7 days (can resend if needed)

Reviewing Applications

• Pending Applications: Review submitted profiles carefully
• Check for: Complete profile, valid credentials, appropriate experience
• Approve: Click "Approve" - peer gets access immediately
• Reject: Click "Reject" and provide reason (peer is notified)

Managing Active Peers

• Toggle Duty Status: Manually put peers on/off duty if needed
• View Metrics: Check total sessions, hours, ratings
• Deactivate: Remove approval status to pause peer's access
• Contact Info: View peer's email for direct communication

How Alerts Work

• Peers can trigger emergency alerts during active sessions
• All admins receive SMS notification immediately
• Alert includes session ID and timestamp
• You can view the session in "Active Sessions" tab

Responding to Alerts

1. Check your SMS - click link or manually go to admin dashboard
2. Find the flagged session in "Active Sessions"
3. Review session details and peer notes
4. Contact emergency services if needed (911)
5. Follow up with peer after session ends

Reviewing Credentials

• Go to "Credentials" tab to see pending submissions
• Click to view uploaded documents (certificates, licenses)
• Verify authenticity and expiration dates
• Approve or reject with admin notes
• Monitor expiring credentials and notify peers

Managing Training Content

• Add new training modules in "Training" tab
• Upload documents or link to videos
• Create quiz questions for assessment
• Mark modules as required or optional
• Track completion rates in peer profiles

Skill Verification

• Review skills peers add to their profiles
• Verify skills based on credentials/training
• Verified skills show badge on peer profiles
• Helps match peers with appropriate cases

Reviewing Feedback

• Check "Feedback" tab for all session ratings
• Filter by peer to monitor individual performance
• Address flagged issues promptly
• Low ratings (1-2 stars) require investigation
• Contact peer for coaching if patterns emerge

Testimonial Management

• Review feedback marked "allow testimonial"
• Select positive, impactful testimonials to feature
• Approve testimonials in "Testimonials" tab
• Approved testimonials show on responder homepage
• Helps build trust and encourage first-time users

Session Flags

• Peers can flag complex/concerning sessions for review
• Review flagged sessions in admin dashboard
• Provide guidance or support to peer
• Mark as resolved once addressed
• Use flags for training opportunities

Admin Phone Settings

• Add admin phone numbers in "Admin Management" tab
• All admins receive emergency SMS alerts
• Update phone numbers as team changes
• Test alert system periodically

Crisis Resources

• Keep resource database current in "Crisis Resources" tab
• Add national and local hotlines
• Verify phone numbers and websites regularly
• Categorize resources appropriately
• Peers can recommend these during sessions

Inviting Senior Admins

Only senior admins can invite other admins:

1. Go to "Admin Invitations" tab
2. Enter new admin's email
3. They receive invitation to create admin account
4. New admins have full system access

Daily Tasks

• Check for new peer applications
• Monitor active sessions dashboard
• Review any flagged sessions or feedback
• Respond to emergency alerts immediately

Weekly Tasks

• Review peer performance metrics
• Check credential expiration dates
• Update crisis resources if needed
• Approve new testimonials
• Send recognition to high-performing peers

Monthly Tasks

• Review overall system metrics
• Add new training content as needed
• Conduct peer check-ins via email
• Update admin team contact info
• Review and improve processes